Advance your Direct CSP sales with AppXite

Automation

MINIMUM INFRASTRUCTURE INCLUDES BILLING, CREDIT CHECK, AND CUSTOMER SUPPORT

Support

PARTNER TO PURCHASE “ADVANCES SUPPORT” SERVICE FROM MICROSOFT

Services

PARTNER MUST HAVE MANAGED SERVICE, IP, CUSTOMER SOLUTION, OR APPLICATIONS

Performance

MICROSOFT ASSESSES PARTNERS BASED ON PERFORMANCE AND CUSTOMER SUCCESS

Automation | Cloud Commerce Platform

An end-to-end platform helps companies compete and scale in the digital economy


  • SUBSCRIPTION MANAGEMENT

    Track and manage subscriptions throughout the customer lifecycle

  • SUBSCRIPTION Analytics

    Management-friendly reporting backed by analyst-friendly extracts

  • Provision everything-as-a-service

    Let your customers buy, pay, provision, and manage cloud services with ease

  • INVOICE Calculation

    AUTOMATE OR OUTSOURCE billing BEFORE IT becomes your biggest bottleneck

Support | End-user support services

CSP Support – is targeted to customers who purchased Office 365, Microsoft Dynamics, Microsoft Azure or Enterprise Mobility Suite from a Direct Reseller (1-Tier) in the Microsoft CSP program. The core of the offering is designed to meet the requirements from Microsoft to be a Direct CSP Partner.

Service SLA
Support Hours Partner Business hours
Support By Web request form and Chat Limited Phone support for named delegates only
Supported Users

Web request form and Chat for resellers and end-customers (reseller’s customers, IT personnel or staff).

Phone support for 5 named delegates, 1 to 2 IT personnel or staff at either reseller or end-customer (customer buying from reseller managing products in scope).

Add-on – end-user support (end-customer users, that are not named delegates or IT personnel)

Initial maximum response time 4 hours in support hours
Case resolution time N/A
Support Language English

Services | Managed Services/ IP

 Why should a customer buy from you, the CSP, instead of going directly to Microsoft?

Your offering will include some form of intellectual property, managed service, etc. This added value distinguishes offerings from standardized options.

For example, we offer data migration: moving information from on-premise storage to cloud-based backups. Another good example is Azure cost optimization: sometimes, customers don’t understand everything about their subscription, resulting in inefficiencies and unnecessary expenditures.

Having a supporting service looking out for them makes a big difference in customer success.  

Performance

Expand your solution portfolio instantly with no up-front investment in training, additional staff, or meeting the requirements for multiple ISV Reseller programs.

SCM Secure
SCM Secure
BitaBiz
BitaBiz
WideIdeas
WideIdeas
Skolebordet
Skolebordet
ImageVault
ImageVault
Contractbook
Contractbook
Pickit
Pickit
Lexicon
Lexicon
Hive Streaming
Hive Streaming
DocuSign
DocuSign
Cisco
Cisco
LiveArena
LiveArena
SimplySo
SimplySo
Auth0 Inc
Auth0 Inc
Printix
Printix
Business Vision
Business Vision
Binary Tree
Binary Tree
Colibo
Colibo
PlanDisc
PlanDisc
Skooler
Skooler
Smartinfo
Smartinfo
Amazon Web Services
Amazon Web Services

Your UNIQUE Business Model

As CSP you can sell Office 365, Enterprise Mobility Suite, Microsoft Dynamics CRM, and Microsoft Azure to customers. To build a unique subscription based business model, this Microsoft cloud offerings need to be expanded by complementary cloud services and ISV solutions offered to address the needs of customers in the new Cloud First world. When you fully understand your customers’ business needs, their challenges and their environments we can exceed their service expectations together. We are continuously adding new SaaS solutions and help you to build your very own cloud offering.

GLOBAL ISVs

GLOBAL ISVs

SaaS solutions with a general focus that cuts across verticals.

VERTICAL ISVs

VERTICAL ISVs

SaaS solutions designed for specific vertical markets and purposes.

LOCAL ISVs

LOCAL ISVs

Solutions that are very popular and used in specific local areas.

Our Customer Success Management team will create together with you a unique offerings and bundles consisting out of your own services and all kind of cloud solutions. If you target more than one vertical, we might simply create more marketplaces for you. The goal is to show your customers only solutions that really matter to them and solve specific business issues.

Little insight in our SaaS offering

Hive Streaming
Hive Streaming
DocuSign
DocuSign
Cisco
Cisco
LiveArena
LiveArena
SimplySo
SimplySo
Auth0 Inc
Auth0 Inc
Printix
Printix
Business Vision
Business Vision
Binary Tree
Binary Tree
Colibo
Colibo
PlanDisc
PlanDisc
Skooler
Skooler
Smartinfo
Smartinfo
Amazon Web Services
Amazon Web Services
SCM Secure
SCM Secure
BitaBiz
BitaBiz
WideIdeas
WideIdeas
Skolebordet
Skolebordet
ImageVault
ImageVault
Contractbook
Contractbook
Pickit
Pickit
Lexicon
Lexicon