MINIMUM INFRASTRUCTURE INCLUDES BILLING, CREDIT CHECK, AND CUSTOMER SUPPORT
PARTNER TO PURCHASE “ADVANCES SUPPORT” SERVICE FROM MICROSOFT
PARTNER MUST HAVE MANAGED SERVICE, IP, CUSTOMER SOLUTION, OR APPLICATIONS
MICROSOFT ASSESSES PARTNERS BASED ON PERFORMANCE AND CUSTOMER SUCCESS
An end-to-end platform helps companies compete and scale in the digital economy
Track and manage subscriptions throughout the customer lifecycle
Management-friendly reporting backed by analyst-friendly extracts
Let your customers buy, pay, provision, and manage cloud services with ease
AUTOMATE OR OUTSOURCE billing BEFORE IT becomes your biggest bottleneck
CSP Support – is targeted to customers who purchased Office 365, Microsoft Dynamics, Microsoft Azure or Enterprise Mobility Suite from a Direct Reseller (1-Tier) in the Microsoft CSP program. The core of the offering is designed to meet the requirements from Microsoft to be a Direct CSP Partner.
|Support Hours||Partner Business hours|
|Support By||Web request form and Chat Limited Phone support for named delegates only|
Web request form and Chat for resellers and end-customers (reseller’s customers, IT personnel or staff).
Phone support for 5 named delegates, 1 to 2 IT personnel or staff at either reseller or end-customer (customer buying from reseller managing products in scope).
Add-on – end-user support (end-customer users, that are not named delegates or IT personnel)
|Initial maximum response time||4 hours in support hours|
|Case resolution time||N/A|
Why should a customer buy from you, the CSP, instead of going directly to Microsoft?
Your offering will include some form of intellectual property, managed service, etc. This added value distinguishes offerings from standardized options.
For example, we offer data migration: moving information from on-premise storage to cloud-based backups. Another good example is Azure cost optimization: sometimes, customers don’t understand everything about their subscription, resulting in inefficiencies and unnecessary expenditures.
Having a supporting service looking out for them makes a big difference in customer success.
Expand your solution portfolio instantly with no up-front investment in training, additional staff, or meeting the requirements for multiple ISV Reseller programs.
As CSP you can sell Office 365, Enterprise Mobility Suite, Microsoft Dynamics CRM, and Microsoft Azure to customers. To build a unique subscription based business model, this Microsoft cloud offerings need to be expanded by complementary cloud services and ISV solutions offered to address the needs of customers in the new Cloud First world. When you fully understand your customers’ business needs, their challenges and their environments we can exceed their service expectations together. We are continuously adding new SaaS solutions and help you to build your very own cloud offering.
SaaS solutions with a general focus that cuts across verticals.
SaaS solutions designed for specific vertical markets and purposes.
Solutions that are very popular and used in specific local areas.
Our Customer Success Management team will create together with you a unique offerings and bundles consisting out of your own services and all kind of cloud solutions. If you target more than one vertical, we might simply create more marketplaces for you. The goal is to show your customers only solutions that really matter to them and solve specific business issues.